• There are two ways of placing an order. You can either place it online or over the phone by calling our Account Executives. However it is always best to call our Account Executives to give you more information about the ordering process.

How do you process an order?

• Once we get information about the items that you have ordered, we get your credit card information-your exact name that appears in your credit card, billing address, and also expiry date. However we also get your shipping address and in hands date.

Where can I find the product number?

• On top of the image, there’s a five digit number, and that is the product number.

What is an In Hands Date?

• This is the date when you exactly need the items delivered to you. If you have an event, please take note of the production time whether it is doable or not. By placing order on line where you put the in hands date on the note, it is important to check the production time of the items. If you place an order on line, we cannot guarantee that we will be able to deliver it on the in hands date that you have specified. That is why, it is important to check the production time with your event.

What is a Production Time?

• It is a time frame when items ordered are in the process of production. This excludes the shipping time.

Can I place an order online?

• Yes, you may place an order online provided that you send as your artwork at , and then give us the details of your order.

Do you get my credit card information over the phone?

• Yes, we get the credit card information over the phone to process your order.

How long is the regular shipping?

• Regular shipping runs around 5-7 business days. We consider regular shipping as a default when you did not specify the in hands date.

Can I use my own shipping account?

• Yes, you can use your own shipping account if you have it with FEDEX, DHL or UPS. Please take note that shipping cost is always estimated.